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Service & Support

Stolbek is committed to your success. We provide direct communication, support services, OEM parts and consumables. We know what it takes to run a successful woodworking factory, because we own one too!

After installation, Stolbek supports customers with OEM parts, dedicated online support, onsite service, and product training. Stolbek provides 2 days of on-site team training after installation. Parts can be ordered directly or through a Stolbek dealer, and customers have access to a company-specific instant-message support group for service questions, photos, and videos.

OEM Parts

Rely on Stolbek to support all your parts needs. Get genuine OEM Stolbek parts for your machine direct or through your local Stolbek dealer.

Use the Stolbek parts portal to order parts and consumables, or work through your local Stolbek dealer.

Online Support

You've got questions? We've got your answers. Stolbek customers have access to dedicated instant message support group chats unique to your company. Share your service questions, photos, and video easily and fast.

Each customer receives a company-specific instant-message support group so questions, photos, and videos can be shared with the Stolbek team.

Onsite Service

Need on site service or maintenance? We have you covered. Get the hands-on support to keep your machines running at optimal performance.

When hands-on service or maintenance is needed, Stolbek can provide onsite support for its machines.

Product Training

All our robot installations include full training to upskill your team members for success. Looking for more training or training new team members? Contact us to find out how we can help.

After installation, Stolbek provides 2 days of on-site team training. Additional training is available for new team members or shops that want a refresher.

How to Get Stolbek Support

For machine or service questions, contact Stolbek directly. For parts and consumables, use the approved ordering portal. Stolbek dealers can also help route regional machine and support questions.

Maintenance

How Much Maintenance Does a Stolbek Machine Need?

Less than most buyers expect. Routine maintenance is minimal, and Stolbek estimates roughly 80% of routine tasks can be handled by the operator. Tasks are grouped into a schedule so nothing is missed.

Daily

Operator-manageable routine checks built into the shift.

Weekly

Scheduled preventive tasks from Stolbek's recommended plan.

Monthly

Periodic preventive maintenance items.

Yearly

Annual preventive maintenance items.

Support Questions

Remote Support, Parts, and Maintenance Questions

How much maintenance does a robotic sanding machine require?

Routine maintenance on a Stolbek machine is minimal. Stolbek estimates roughly 80% of routine tasks can be handled by the operator, and the daily routine is designed to be operator-manageable.

Is there a preventive maintenance schedule?

Yes. Preventive maintenance tasks are organized on daily, weekly, monthly, and yearly schedules, and Stolbek provides a recommended preventive-maintenance schedule for each machine.

Can Stolbek diagnose a machine remotely?

Yes. Remote technical support is available. With the customer's support and authorization, Stolbek can remotely diagnose issues and remotely access the machine controls.

Are replacement parts stocked?

Yes. Stolbek stocks replacement parts. A recommended critical spare to keep on hand is extra sanders.

Order sanders, abrasives, and OEM parts through Stolbek Supplies, compare machines on the products page, or book a demo to ask about maintenance on a specific machine.